Frequently asked questions on shipping:
How fast can you ship my order?
We ship via United Parcel Service. We ship every day M-F (holidays excluded). Unless otherwise noted, your order will ship within 2 business days of receipt of your order and credit card approval. Orders requesting priority shipping must be received by 12:00 PM M.S.T. to ensure same day shipping. Orders requesting expedited shipping which are received after 12:00 PM E.S.T. will ship the next business day. Click here to estimate time in transit.
Important: We promise to ship your order
as explained above. However, mistakes in shipping beyond our control happen from
time to time. In the event of a damaged, delayed or lost shipment we will send
out a replacement or issue a full refund immediately. Replacement orders will be
shipped using the shipping method selected on the original order. For example,
if you order and request ground shipping, the replacement order will also be
sent ground. Therefore, we ask that you place your order in plenty of time to
accommodate such eventualities.
Order confirmation- Please be sure to enter a
valid email address when ordering. Our shopping cart will email you an order
confirmation immediately upon completion of your order. If you do not receive
such confirmation please contact us. We do not sell any customer information
under any circumstances. See our privacy statement for details.
Tracking- Our UPS shipping software will email
you with information regarding your order's ship date, arrival date and tracking
#. This notification will email within 24 hours of shipping. You may track your
order by clicking here.
Special note: Saturday and Sunday are not regular UPS delivery days and should not be considered as such when calculating time in transit. For example, a Next Day Air order made on a Friday will arrive the following Monday, not on Saturday. This applies to holidays as well.
When will my order arrive?
Most product pages have shipping cost/time in transit calculators. This link will take you to UPS.com for calculations for time in transit. You will need to know that your product will ship w/in 2 business days from our Gilbert, AZ 85234 location. This does not pertain to items designated as drop shipments (you should contact us prior to ordering if you have time constraints): Click here to calculate time in transit.
Can I use a P.O.box for a shipping
No. Please use "UPS-able" physical addresses only.
How can I calculate shipping costs for the items I wish
Most product pages have shipping cost/time in transit calculators. Click here for more on shipping costs. Or contact our shipping department at 480-600-1049.
Why will the shopping cart not allow me to select a
The shopping cart is integrated with a UPS rate table which only goes to 150 lbs. If your order exceeds 150 lbs please place two separate orders. If this doesn't not permit a shipping selection then please contact us.
Notice: Shade USA reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer's order.
Call us at: (480) 600-3126